📋 Terms of Service

1 What's the Deal Here? 🏷️

Stickovate Smart Labels are like tiny superheroes for your stuff! They're water-resistant (not waterproof - they're not submarines 🚢) and their superpower is helping lost items find their way home to you.

Labels are for lost item recovery purposes only. They're helpers, not miracle workers!

2 The "Are You Old Enough?" Section 🎂

Before we get this party started, let's make sure everyone's invited properly:

• You're 18+ OR you've got your parent/guardian's blessing (and supervision)
• Parents/guardians: please keep an eye on what info shows up when those QR codes get scanned
• The contact info you give us needs to be real - no fake phone numbers or email addresses like "totallyreal@notfake.com"

Just so we're clear: Ryan Winkel Ventures isn't responsible if someone uses your publicly displayed info to spam you about your car's extended warranty. We're here for lost item recovery, not telemarketer protection! 📞

3 The "Please Don't Be That Person" Section 🚫

Look, we're all adults here (or supervised minors), so let's keep it classy. The following will get your labels disabled faster than you can say "but I was just joking":

• Profanity in highlight messages or reward sections that would make your grandmother wash your mouth out with soap 🧼
• Illegal stuff (we're not your accomplices, and orange isn't our color)
• Threats, harassment, or generally being a digital bully
• Bot behavior or automated scanning (we can tell, and it's weird)
• Repeatedly scanning your own tags to trigger notifications (that's just... why?)

4 Orders, Shipping & The "All Sales Are Final" Reality 📦

Here's how the magic happens:

• We print your labels fresh to order (like pizza, but stickier) and ship in 1–3 business days
• All sales are final (no take-backsies)
• Refunds only happen if WE mess up (defects, wrong orders, etc.)
• If YOU mess up your text/phone/email, no worries! You can update it anytime after activation
• Once USPS takes your package, shipping delays are between you and your mail carrier
• Acts of God, supply chain chaos, or zombie apocalypses are not our fault

4.5 Smart Label Warranty (We've Got You Covered) 🛡️

Your Stickovate Smart Labels come with a limited 24-month warranty covering normal wear and tear. If any label becomes damaged or unscannable under normal use, we'll replace your entire original 24-pack at no cost.

Warranty Availability:
This warranty applies only to purchases made directly on Stickovate.com. Orders placed through third-party platforms such as Etsy or other marketplaces are not covered by this warranty unless explicitly stated on those platforms.

What's Covered:

• Normal wear and tear from everyday use
• Adhesive failure under normal conditions
• Lamination defects (peeling, separation, bubbling)
• QR code degradation that makes scanning fail
• Weather exposure: rain, humidity, or temperature changes
• Manufacturing defects of any kind

What's Not Covered:

• Intentional damage or tampering
• Extreme abuse (deep scratches, cuts, tearing, gouging)
• Damage from harsh chemicals or solvents
• Improper application to unsuitable surfaces
• Lost or stolen items

How Claims Work:

• You may be asked for proof of purchase
• Photos of the damaged or unscannable label
• We may verify that the QR code no longer scans
• Valid claims receive one replacement 24-pack per original order

5 The "This Is Our Stuff" Section 🎨

All the cool Stickovate designs, website content, and brilliant ideas belong to Ryan Winkel Ventures.

6 Privacy & Data (We're Not Creepy, Promise) 🔒

Here's what data we collect and why:

• Order info (so we can ship your labels, obviously)
• Contact details (so the QR recovery system actually works)
• Email for order confirmations, shipping updates, and scan alerts
• Phone numbers for SMS notifications

How Long We Keep Your Data:

Because Stickovate tags are designed to work forever (or at least as long as the sticker survives), we keep your data indefinitely so the QR recovery system keeps functioning. Your tags wouldn't work without it!

🔄Annual Account Confirmation

Once a year, we'll send a friendly email to check if your Stickovate Smart Tags are still helping you keep your items safe. If you're still using them, you don't need to do a thing — your tags and account stay active automatically.

If you're no longer using your tags, you can click the link in that email to deactivate your account and permanently delete your contact details. Once deleted, your data can't be recovered (and your tags will stop working). This helps keep our recovery network accurate, secure, and clutter-free — no unused tags floating around forever.

Third-Party Services (The Behind-the-Scenes Crew):

We use trusted partners to make the magic happen:

• Textbelt powers our SMS notifications
• MailerSend handles our email notifications

Your Privacy Rights (The "I'm in Control" Section):

• Right to know what data we collect
• Right to request data deletion (which deactivates your tags)
• Right to opt-out of SMS notifications (respond using "STOP" after any text but why would you want to?)
• Right to update your contact information anytime

7 The "We're Not Responsible for Everything" Section ⚖️

Our services come "AS IS" - like a garage sale item, but way more useful.

What We're NOT Liable For:

8 The "Don't Make Us Ban You" Section 🔨

We really don't want to suspend accounts, but sometimes people make us:

• Breaking the rules we just spent all this time explaining
• Fraudulent shenanigans or chargeback abuse
• Being generally awful to deal with
• Posting prohibited content (see section 3)
• Abusing the notification system with excessive self-scanning or automation

9 The "Things Change" Section 🔄

• We might modify, pause, or end services (with reasonable notice, we're not monsters)
• These terms might get updated (we'll post changes here and update the "Last Updated" date)
• Keep using the service after updates = you're cool with the changes
• Prices, features, and our general existence might change over time

10 Scan Notifications & Location Magic 📍

When someone scans your QR code, here's what happens:

SMS Notifications (Premium Members):

• Maximum 3 SMS alerts per day (one every 4 hours)
• SMS credits can be purchased separately if you're not Premium
• Reply "STOP" to opt out anytime (but then you lose this awesome feature!)

What You'll Know:

• The approximate city where your item was scanned (IP-based, not GPS)
• Location might show nearby towns — it's approximate, not CSI-level precise
• Timestamp of when the scan happened
• We don't collect personal info about the scanner (they're just trying to help!)

11 Premium Membership (The VIP Experience) ⭐

Premium gets you the good stuff: free label refills, extra contact methods, custom button color, highlight messages, reward sections, no branding, SMS notifications, and priority support.

12 Legal Jurisdiction (The Boring But Important Stuff) ⚖️

13 The "You've Got Our Back" Section 🛡️

You agree to defend, indemnify, and hold harmless Ryan Winkel Ventures, its owners, employees, and partners from any legal trouble, claims, damages, or expenses (including reasonable attorney fees) arising from:

• Your use or misuse of Stickovate services
• Violation of these Terms of Service
• Violation of any third-party rights
• Your contact information being publicly displayed (that's the whole point, remember?)
• Content you submit or display through our service

14 The "Dotting the I's" Section 📝

Electronic Agreement:

Entire Agreement:

Business Contact Information:

15 Your Explicit Consent ✍️

16 Version History (For the Curious) 🕐

Continued use of Stickovate after changes constitutes acceptance of updated terms.